HAMILTON TOWNSHIP - Atlantic City Electric is offering help to customers who might be affected by the federal government shutdown and are worrying about how they will manage their personal finances.
“We have a wide range of payment options that we offer customers and also offer to work individually with them on ways to manage their electric bills,” said Vince Maione, president, Atlantic City Electric Region.
“We want them to know they can always call us for help, and we routinely help customers who have trouble paying their bills. For those who for the first time might find themselves unable to pay their full balances each month, we want them to know how to reach out to us.”
Bill payment options include:
Special Payment Arrangements: For customers who may be experiencing financial conditions that make it difficult to keep their accounts current, Atlantic City Electric offers tailored payment arrangements aimed at bringing the account up-to-date over a mutually agreeable period of time. Many of these arrangements can be made directly over the phone by calling 1 (800) 833-7476 and following the instructions or through a customer service representative.
Budget Billing: Customers can avoid seasonal peaks in electric bills by dividing their payments evenly over the course of the entire year. This plan makes it easier to budget and pay energy bills each month, because customers know their regular payment amount. To sign up for budget billing, call Customer Service at 1 (800) 833-7476 or online through My Account, a secure self-service option.
My Account lets customers view and pay their bills, sign up for Green Bill (paperless billing), get email notification when bills are ready, and take advantage of features that can help save energy. Once customers register for My Account, they just need to log in and click on the "Budget Billing" button.
Extended Payment Date Plan: This allows residential customers whose main source of total household income is from government or other low-income entitlement programs to request a regular extension of their bill due dates without having to pay a late charge so they align with the dates they get their checks. To apply, call Atlantic City Electric at 1 (800) 833-7476 or submit the enrollment form online at atlanticcityelectric.com.
Energy Assistance Programs: Some federal energy assistance programs might be affected by a federal government shutdown, but assistance also may be available through state and local assistance programs. Customers can get more information on those programs by calling Atlantic City Electric at 1 (800) 833-7476.
Atlantic City Electric also has conservation programs and tips for customers to reduce energy consumption, which will mean lower monthly bills.
“We also want to help customers take control of their energy costs,” Maione said. “Tough economic times can affect customers, and we are here to help.”
Customers can call Customer Service or visit atlanticcityelectric.com/energy/conservation/ to learn more.
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