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Atlantic City Electric restores service to 80 percent of its customers

MAYS LANDING – Atlantic City Electric has restored power to about 80 percent of customers left without power after Hurricane Sandy, according to an update from the utility today (Friday, Nov. 2). Most mainland area communities should be able to safely receive power by midnight Friday.

At the height of the storm, about 220,000 customers were without service. Currently, there are fewer than 43,000 customers without power: 14,000 on the mainland and 29,000 in barrier island communities.

Atlantic City Electric is continuing to apply maximum resources to restore service to customers affected by Hurricane Sandy. The company expects to have restored service to all mainland customers able to safely accept electric power by midnight Friday, with the exception of select communities in eastern Atlantic and Ocean counties that sustained far more extensive infrastructure damage.

These most severely affected mainland communities and barrier island customers capable of accepting power should be fully restored by the close of the weekend.

“We continue to have close to 2,000 restoration personnel in the ACE service territory,” said Vincent Maione, region president for Atlantic City Electric. “This includes crews from our sister utilities in Maryland and Delaware as well as over 1,000 mutual assistance personnel from as far away as Texas and Alabama.

“We are making tremendous progress. All outages on the mainland have been assigned to crews and the goal is to have power restored to these customers today. And, we’re making great progress on the barrier islands, too, where we’ve already restored power to half of our customers.”

Because of the extensive damage to property caused by Hurricane Sandy, many customers are not ready to receive the electric service that is available.

“The destruction in some of our South Jersey communities has been overwhelming. In some cases, we’re ready to restore power to a customer but the conditions on their property don’t allow us to do so safely,” noted Maione. “We’ve been working closely with road clearing crews, natural gas distribution crews and emergency management personnel to assure that we work safely and in a coordinated manner.”

Customer reported outages are vital to Atlantic City Electric’s restoration efforts. Customers are asked to report outages at www.atlanticcityelectric.com or by calling 1-800-833-7476 and following the prompts on the automated system. 

If reporting an emergency or another life-threatening situation such as downed wires, customers should immediately call 1-800-833-7476 and follow the appropriate prompts.

Atlantic City Electric also recommends, when reporting an outage, that customers request a call-back. Call-backs allow Atlantic City Electric to notify customers when work in their area is completed.

Even when area work has been completed, not every customer may have service if further unrecognized damage exists on equipment directly serving a customer’s home. Customers responding to call-backs help the utility to locate outages that are specific to customers’ homes and still need to be addressed.

To keep up to date, customers are encouraged to visit www.atlanticcityelectric.com, follow them on Facebook and Twitter at ACElecConnect and download our mobile app at www.atlanticcityelectric.com/mobileapp.


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