Postal management doesn’t get it

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To the editor:
About two years ago during a hot week in July, I felt bad for my letter carrier working in the blistering 90-degree heat. I started leaving ice cold water bottles in my mailbox and have been doing so each summer since.
My postman is greatly appreciative of this kindness, and I’m only to glad to make his day a little better.

However, other mail carriers and top postal executives should learn that abusing packages and acts of destruction will only make a failing, bankrupt government agency look pathetic, and not customer friendly.

Ever go into the post office and the line is 15 deep? You want to scream out, “Open another line,” but nobody does. A department store does. That shows me that U.S. Postal Service management does not get it. Postal customers need to take out their frustration on top management – who still get big raises yet continue to blame Congress for the collapse and closing of many postal facilities and distribution centers.

I’m sure many employees are dedicated and hardworking. I won’t paint the broad brush on all of them, but I will say that I feel union animosity and hard, misdirected feelings of anger for cutbacks, etc. Here is the incident that makes me feel that it’s personal.

Recently, my son sent an autographed framed picture of Philadelphia Phillie Mike Schmidt to one of his clients to show his gratitude. It was bubble-wrapped and taped to USPS requirements and insured for over $300. It was labeled: glass, breakable, fragile, etc. Yet it was returned with severe breakage, the picture ripped, and a large footprint on the paper wrap. It was obvious someone in the postal service wanted to violate the rules. Often when a union government or other facility is about to shut down or people are going to lose their jobs, sabotage happens to customers goods.

The person taking the claim information said there has been a dramatic rise in goods damaged in transit. No big surprise. You’ll also wait in line for your reimbursement check.

There is lack of respect by some disgruntled employees. Thus you hear, "No wonder you guys are going out of business.” It’s sad commentary on today’s workers – not all, but many.

To the dedicated, caring workers of the USPS, merry Christmas and happy New Year. Keep up the good job.

Nate Nathanson

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